Head of IT
Pharma Enterprise
Overview
Maximize performance, reliability, and uptime of your SAP landscape.
Our SAP Managed Services provide end-to-end technical and application support, tailored to meet the dynamic needs of modern enterprises. From 24×7 monitoring and L1–L3 Basis support to proactive patching, tuning, and compliance management—we keep your SAP systems running at peak efficiency. Leveraging advanced dashboards and integrations with tools like ServiceNow and JIRA, we deliver real-time visibility into operations and SLA compliance. Our continuous improvement framework ensures your landscape evolves in sync with your business needs and IT best practices.
Core Offerings
24×7 L1–L3 Support (Basis, DB, OS, Migrations)
Comprehensive technical support to keep your SAP environment running efficiently and securely.
Application Management (Incident → Resolution, Problem Management, Change Management)
End-to-end ownership of application support with SLA-driven resolution for continuity and performance.
Performance Tuning, Patch & Upgrade Management
Regular optimization of systems to maintain high availability and up-to-date infrastructure.
Remote Monitoring & Real-Time Dashboards
Proactive monitoring with customizable dashboards, integrated with ITSM tools like ServiceNow or JIRA.
Service Highlights
Continuous Improvement Framework
Iterative enhancements based on KPIs and feedback loops.
Security & Compliance Monitoring
Enforced standards to meet industry-specific regulations.
Pharma
Reduced P1 incidents by 65% through proactive monitoring and automation for a large pharmaceutical company.
testimonials